WebThe Net promoter score differentiates between three groups of respondents: Detractors (0-6), Passives (7-8), ... So Reichheld and his team landed on this formula: NPS Score = % Promoters – %Detractors. The NPS metric is therefore a number in the range -100% to 100% (today most people drop the %). WebĐịnh nghĩa. Net Promoter Score (NPS) được giới thiệu bởi Fred Reichheld trên Harvard Business Review 2003, đây là chỉ số đo lường sự hài lòng, mức độ khách hàng sẵn sàng tiếp tục sử dụng sản phẩm, dịch vụ và giới thiệu cho người thân, bạn bè và đồng nghiệp sử dụng. Cách đo lường chỉ số Net Promoter Score

Net Promoter Score - Wiki

WebAbout the author (2006) Fred F. Reichheld is a director of Bain & Co., a consulting firm in Boston. His books include The Loyalty Effect (1996), Loyalty Rules! (2001), The Ultimate Question: Driving Good Profits and True Growth (2006) and The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World (2011). WebAug 23, 2024 · Net Promoter Score = % of Promoters – % of Detractors. A positive NPS is considered good. This means anything greater than 0 is good. For example: If the percentage of detractors was 25%, the passives 50%, and the promoters 25%, the NPS would be zero. However, if the detractors were 30%, the passives 30%, and the promoters 40%, … restaurant tycoon 2 middle kitchen

What is Net Promoter Score and How Small Businesses Can …

WebDec 20, 2024 · Instead, they segment the scores into three components: Any 9s or 10s are considered Promoters. Any 7s or 8s are considered Passive respondents. And any score from 6 to 0 is considered a Detractor. The formula to calculate the score is: Net Promoter Score = % of Promoter respondents minus % of Detractor respondents WebDetractors (score 0-6) are unhappy customers who can damage your brand and impede growth through negative word-of-mouth. Subtracting the percentage of Detractors from the percentage of Promoters yields the Net Promoter Score, which can range from a low of -100 (if every customer is a Detractor) to a high of 100 (if every customer is a Promoter). WebNet Promoter 3.0. A better system for understanding the real value of happy customers. by. Fred Reichheld, Darci Darnell, and. Maureen Burns. From the Magazine (November–December 2024) Manuela ... We would like to show you a description here but the site won’t allow us. proximity based