Webservices (Bitner and Hubbert, 1994; Keiningham et al., 1994-95). Consumer behavioural intentions are also influenced by the standards of service quality (Bitner, 1990; Cronin and Taylor, 1992, 1994; Choi et al., 2004). C. Customer Satisfaction in Retail Banking Customer satisfaction and service quality are inter-related. WebQuality of Service of Courier Company - Free download as PDF File (.pdf), Text File (.txt) or read online for free. The study was prepared in the conjecture that customer satisfaction reflects the quality of service of a company. Thus, this study aims to determine the customer satisfaction on the services provided by selected courier services in …
RESEARCH - 1 ABSTRACT The fact that courier service is...
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